Support
We're here to help. Browse the FAQs below or reach out directly to our support team.
Contact Us
support.beingsde@gmail.comQuestions about system design topics, difficulty levels, or content accuracy.
Email about content & learning→Upgrade, downgrade, refund requests, or payment failures.
Email about billing & subscriptions→Trouble signing in, changing email, or securing your account.
Email about account & security→Partnerships, press, feature requests, or anything else.
Email about general enquiries→Have an urgent question or account inquiry? Email us directly at support.beingsde@gmail.com. We respond within 24 hours on business days.
Frequently Asked Questions
How do I reset my password?
Go to the Forgot Password page, enter your registered email address, and we'll send you a reset link valid for 1 hour.
Can I try the platform before subscribing?
Yes — the Free tier gives you access to a curated set of foundational topics with no time limit. Premium content (advanced HLD, LLD deep-dives, and mock interviews) requires a paid subscription.
How do I get a refund?
We offer a full refund within 7 days of your initial subscription purchase. Please email us at support.beingsde@gmail.com with your registered email and order ID. Renewal charges are non-refundable per our Terms of Service.
How long does it take to get a response?
We aim to respond to all support queries within 24 hours on business days (Mon–Fri, IST). Billing queries are typically resolved within 48 hours.
I found an error in the content. How do I report it?
We really appreciate that! Please email us at support.beingsde@gmail.com with the topic name and a description of the issue. Verified corrections receive a shoutout in our changelog.
Is beingsde available as a mobile app?
Not yet — but the web platform is fully responsive and works great on mobile browsers. A native app is on our roadmap.